Every channel. One inbox. One AI agent that answers them all.

Cresa is an omnichannel AI customer service and sales platform. It brings WhatsApp, Instagram and Facebook DMs and comments, website chat, email, Google reviews, LinkedIn, YouTube and TikTok into one shared inbox, with one AI agent that answers customers from your own documents, books appointments, captures leads and follows up.

You upload what you already have: price lists, menus, brochures, policies, FAQs or web pages. The agent answers from that material in your tone and language, and Cresa shows you the questions it couldn't answer so you can fill the gaps.

Yes. You connect your number through Meta's official WhatsApp Business Platform signup inside Cresa, which takes a few minutes. If the number is currently on the WhatsApp Business app, it is migrated to the API, which Meta supports.

You stay in control. Start in training mode, where every reply waits for your approval. The agent answers only from your material, asks a person before discounts, refunds or exceptions, and hands over to your team when it isn't sure. You can switch it off for any chat.

WhatsApp Business API, Instagram (DMs, comments, story replies and mentions) and Facebook (Messenger and Page comments) on every plan. From the Professional plan: a website live chat widget; email (Gmail, Google Workspace, Outlook, Yahoo or any IMAP mailbox); Google Business Profile reviews; LinkedIn Company Page comments; YouTube comments; and TikTok comments (beta). All of them share one inbox and one AI agent.

Yes. When a customer sends a photo, a screenshot, a PDF, a short video or a voice note, Cresa reads it and replies to what it contains, just like a person would.

English, Spanish, French, German, Italian, Portuguese, Arabic, Chinese, Japanese, Urdu and more. You choose which languages your workspace replies in.

Yes. Customers can book, reschedule or cancel in the chat. Cresa checks availability, syncs with Google Calendar or Microsoft 365, and sends reminders before the appointment.

Yes, on the Professional plan. The agent can search your products, check stock and prices and answer order status questions inside the conversation.

Starter is $39 a month, Professional $99 and Business $249, or less when billed yearly. Extra team members are $15 a month each, and Enterprise is custom. Every plan includes a monthly allowance of AI credits, and every workspace starts with a 14-day free trial with all features unlocked.

Meta charges your business directly for delivered template messages, through the payment method in your Meta Business portfolio. Cresa never bills or marks up WhatsApp messages. Replies inside the 24-hour customer service window are free. Cresa shows an estimate of this month's Meta charges on your billing page.

Any business that talks to customers on messaging apps: retail and e-commerce, restaurants, clinics, schools, real estate, travel, salons, hotels, wholesalers, automotive, solar and home services, and financial and professional services, from a single shop to multi-branch teams.

Your data is used only to run your workspace. AI providers receive only what a task needs, and your messages are not used to train our own models. You can ask us to delete your data at any time.

Pick a plan to keep going. If you don't, AI replies pause and new work is blocked, but you can still log in and see everything, and carry on where you left off when you subscribe.